Privacy Policy for Cheaperthankaren.com

Information You Provide Directly

• Account Information: Name, email address, company name when you sign up
• Payment Information: Billing details processed through secure third-party payment processors
• Support Communications: Messages you send us for customer support
• API Keys: If using Self-Managed plans, your encrypted AI provider API keys

Information We Collect Automatically

• Usage Data: How you interact with our service (features used, frequency, etc.)
• Technical Information: Browser type, device information, IP address
• Gmail Integration Data: Email metadata necessary for our service to function

Email Content (Special Handling)

• Temporary Processing: Email content is processed temporarily to generate draft responses
• No Permanent Storage: Email content is never stored permanently on our servers
• Immediate Deletion: Content is deleted from our systems immediately after processing
• Local Processing: When possible, processing occurs within Google's infrastructure

Primary Service Functions

• Draft Generation: Analyzing email patterns to create contextual responses
• Style Learning: Understanding your communication style from past emails
• Context Analysis: Reviewing conversation history to maintain relationship continuity
• Account Management: Managing your subscription and service access

Business Operations

• Customer Support: Responding to your questions and resolving issues
• Service Improvement: Analyzing usage patterns to enhance our features
• Security: Detecting and preventing fraud or unauthorized access
• Legal Compliance: Meeting regulatory requirements and protecting our rights

Marketing (Opt-In Only)

• Product Updates: Informing you about new features and improvements
• Educational Content: Sharing tips and best practices for email automation
• Company News: Updates about our service and team

You can opt out of marketing communications at any time.

We DO NOT:

• Sell Your Data: We never sell, rent, or trade your personal information
• Share Email Content: Your email content is never shared with third parties
• Use Content for Training: We don't use your emails to train AI models for other customers
• Cross-Customer Data Sharing: Each customer's data is completely isolated

We MAY Share Information:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted vendors who help us operate our service (hosting, payment processing, customer support)
• Legal Requirements: When required by law, court order, or government investigation
• Business Transfers: In the event of a merger, acquisition, or sale of our company
• Safety and Security: To protect our users, our service, or the public from harm

Technical Safeguards

• Encryption: All data transmission uses industry-standard encryption (TLS 1.2+)
• Access Controls: Strict employee access controls with multi-factor authentication
• Regular Audits: Ongoing security assessments and penetration testing
• Infrastructure Security: SOC 2 Type II compliant hosting and operations

Google Workspace Integration

• OAuth Security: Secure authentication through Google's OAuth system
• Limited Permissions: We only request the minimum permissions necessary
• Google's Security: Leveraging Google's enterprise-grade security infrastructure
• Data Residency: Processing occurs within Google's secure ecosystem when possible

API Key Protection

• Encryption at Rest: All API keys are encrypted before storage
• Secure Transmission: API keys are never transmitted in plain text
• Limited Access: Only authorized systems can decrypt and use stored keys
• User Control: You can update or revoke API keys at any time

Email Content

• No Retention: Email content is never permanently stored
• Immediate Deletion: Content is deleted immediately after processing
• Cache Clearing: Any temporary caches are cleared within 24 hours

Account Information

• Active Accounts: Retained while your account is active and for 30 days after cancellation
• Billing Records: Retained for 7 years for tax and accounting purposes
• Support Records: Retained for 3 years to improve customer service

Usage Analytics

• Aggregated Data: Anonymous usage statistics retained indefinitely for service improvement
• Personal Analytics: Individual usage data deleted 2 years after account closure

Account Control

• Access: View and download your account information
• Correction: Update inaccurate personal information
• Deletion: Request deletion of your account and associated data
• Portability: Export your data in standard formats

Privacy Controls

• Marketing Opt-Out: Unsubscribe from promotional communications
• API Key Management: Add, update, or remove your AI provider keys
• Service Configuration: Control which features access your data

Geographic Rights

• GDPR (EU Users): Full data subject rights including access, rectification, erasure, and portability
• CCPA (California Users): Right to know, delete, and opt-out of data sales
• Other Jurisdictions: We comply with applicable local privacy laws

Privacy Questions

Email: contact@cheaperthankaren

Data Protection Officer

Email: contact@cheaperthankaren

Response Time: Within 30 days for formal requests

General Contact

Email: contact@cheaperthankaren

Website: https://cheaperthankaren.com/contact

Mailing Address

Tangent Solutions
1740 Dell Range Blvd, Cheyenne WY 82009